helpdesk.helplama.comHelplama - The Only Helpdesk That Understands Your Operations

Pricing FAQ Blog Features Email Management Live Chat Social Media Automated Live Chat Solution Actionable insights with smart alerts Smart Automations Menu Home Pricing FAQ Blog Features Email Management Live Chat Social Media Automated Live Chat Solution Actionable insights with smart alerts Smart Automations Sign Up Home Pricing FAQ Blog Features Email Management Live Chat Social Media Automated Live Chat Solution Actionable insights with smart alerts Smart Automations Menu Home Pricing FAQ Blog Features Email Management Live Chat Social Media Automated Live Chat Solution Actionable insights with smart alerts Smart Automations Sign Up Turn Your Support Scenarios Into Self Service Check Pricing Request Demo Automate Some Workflows, Humans Do The Rest! Live Chat Integration Phone Support Social Media Shopify Don’t jump around to find their previous tickets. Just Scroll Up One View Don't Want To Automate Everything? We Got You! Check Pricing Sign Up Helplama Is An E-Commerce Specialist Helplama is the ONLY helpdesk that understands e-commerce customer service workflows completely and automates them. From integrating all customer support channels to scanning your orders for delayed delivery issues and providing proactive customer support, Helplama can help you automate and streamline many crucial e-commerce workflows. Return 24X7 Order monitoring Order modification Detect delivery issues Address change Automate Returns Helplama Helpdesk allows your customers to initiate returns/exchanges requests on their own anytime and anywhere. 24/7 Order Monitoring Helplama Helpdesk monitors your orders 24×7 for delayed delivery issues, empowering you to proactively offer customer support and handle the issues before your customers get angry. Order modification From editing order quantities to changing other order specifications, your customers can do it all directly Delivery issues Helplama Helpdesk scans your orders 24/7 and notifies you immediately upon detecting any late delivery issues. Address change Avoid order cancellations by empowering your customers to change shipping addresses after placing an order. Check Pricing Request Demo Custom Automation For SaaS If you run a Software as a service (SaaS) company, Helplama enables you to build custom automation for your customers’ repetitive support requests like login issues, reset passwords, planCustom We create custom automations for our clients. Feel free to request the custom automations you need. Check Pricing Request Demo We Cover All Your Support Channels! E-mail - One view for all customer tickets - Automate follow-ups - Trigger notifications - Smart insights Live Chat - Proactive customer support - Mobile app - Convert chats to tickets - Follow up on pre-purchase chats Phone Calls - Upload IVR recordings - Route calls to your phone - Convert calls to tickets Social Media - FB, Instagram, WhatsApp, and more - Automate recruitment of brand partners WhatsApp - Use WhatsApp for customer service - Convert WhatsApp chats to tickets - Offer self-service with chatbots SMS - Native SMS integration - Triggers and notifications - Automate follow-ups Insights That Are Actually Actionable! Helplama keeps you updated on the quality of customer service you provide to your customers, how your agents are performing, how satisfied your customers are, which self-service options your customers are using, the most common customer issues, and more. So that you can improve, take action on time, and maintain high-quality support. Keep Track Of Missed Sales Angry Customers Support Capacity Refund Reasons Product Issues Delay Trends Explore More Say hello to "Smart Alerts!" Powered by AI and triggers, Helplama Helpdesk sends you smart notifications that alert you about customer support issues that you would not like to happen at the first place. These alerts enable you to handle multiple issues in time and prevent them from becoming major issues. Spike in refunds and order delays Too many unresolved tickets Higher than usual volumes 24/7 Dedicated Support Explore More Integration With Your Favorite Platform! Shopify WooCommerce BigCommerce Facebook Magento Contact Us Full Name (Required) Email (Required) Message (Required) Automate Customer Support Automate Returns, Exchanges, Order Modifications, Etc Implement "Anti- Refund" Strategies Offer Proactive Support Check Pricing © Copyright 2024. All Rights Reserved. Company Privacy Policy Terms of Service Cookie Policy Privacy Policy Terms of Service Cookie Policy Product Automated Refunds Self-Service Portal Saas Customer Service Software Social Media Customer Service Software Live Chat For Shopify Review Management Software Automated Refunds Self-Service Portal Saas Customer Service Software Social Media Customer Service Software Live Chat For Shopify Review Management Software Helplama Helpdesk is now...